How it Works:

Step 1:  Determine the current model of probe head, touch probe, scanning probe or probe controller you have. 

Step 2: Find the same item in the list below.

Step 3: Locate the serial number on your current item and enter this number in the field above the ADD TO CART button. (You must enter the serial number before adding the item to your shopping cart).

Step 4:  Add to Cart and complete the purchase.

Step 5:  In one to two business days, our sales department will email you an RGA (Return Goods Authorization) number. 

Step 6: Carefully package the item for shipment.  Mark the RGA number on the shipping documents.  Please be sure to only send the item itself and no accessories such as cables, probe shanks or styli.  You are responsible for the expenses related to shipping the unit to Renishaw and for the shipping costs of the replacement head.

You will find the address to return your damaged item on the right-side of this page.

Step 7:  Your replacement item will be shipped directly from Renishaw to your address.  Upon receipt, inspect the items and install on your machine. 

Measurementsupply.com is pleased to offer a 6-month warranty on all RBE items purchased through this website.  Renishaw reserves the right to cancel an order due to excessive damage on the originally returned item.  Neither Measurement Supply or Renishaw are responsible for items lost or damaged intransit.  We recommend UPS with a tracking number for easy traceability.

Not sure what to do next? Just give us a call.  We will assist with any questions you may have.                   Call 888-502-0220                 or via email sales@measurementsupply.com

Where do I send my damaged probe?

First, wait on your RGA Number to be emailed to you. Then, write the RGA number on all shipping materials including the packing list.

We will send you shipping information for return of your defective prrobe.

Click Here for a printable version.

Important!Please enter the serial number of the current item that you wish to exchange.  Then add to cart.

Manual Probe Heads - Repair By Exchange

Part Number	Description	Price
A-4043-0024-RBE	MH20 PROBE HEAD ONLY - Repair By Exchange	$1,020.00	Serial Number
A-4099-0022-RBE	MH20i PROBE HEAD ONLY - Repair By Exchange	$1,300.00	Serial Number
A-1332-0002-RBE	MH8 PROBE HEAD ONLY - Repair By Exchange	$705.00	Serial Number
A-1070-0003-RBE	MIH PROBE HEAD ONLY - Repair By Exchange	$1,840.00	Serial Number
A-1049-1795-RBE	PH1 PROBE HEAD ONLY - Repair By Exchange	$510.00	Serial Number
Advanced RBE	Advanced RBE Service-Get your RBE Faster	$75.00	Serial Number

Motorized Probe Heads - Repair By Exchange

Part Number	Description	Price
A-1025-0050-RBE	PH10M PROBE HEAD ONLY - Repair By Exchange	$4,775.00	Serial Number
A-1036-0001-RBE	PH10MQ PROBE HEAD ONLY - Repair By Exchange	$4,775.00	Serial Number
A-1036-0100-RBE	PH10MQH PROBE HEAD ONLY - Repair By Exchange	$4,775.00	Serial Number
A-1025-1520-RBE	PH10T PROBE HEAD ONLY - Repair By Exchange	$4,775.00	Serial Number
A-1368-0100-RBE	PHC10-2 HEAD CONTROLLER - Repair By Exchange (RS232)	$1,035.00	Serial Number
A-1345-0120-RBE	PHC50 HEAD CONTROLLER - Repair By Exchange (RS232)	$1,035.00	Serial Number
Advanced RBE	Advanced RBE Service-Get your RBE Faster	$75.00	Serial Number

Advanced RBE, is a Premium service aimed at minimizing your downtime. This service is only available on products where a RBE service is offered. Through this service we ship an RBE in advance of receipt of your inoperative product. Your inoperative product must be returned to Renishaw within 14 working days of receipt of the advanced replacement.

SP25 and SP600 Scanning Probes - Repair By Exchange

Part Number	Description	Price
A-2237-0355-RBE	SP25M PROBE BODY - Repair By Exchange	$1,565.00	Serial Number
A-2237-1111-RBE	SM25-1 MODULE - Repair By Exchange	$1,115.00	Serial Number
A-2237-1112-RBE	SM25-2 MODULE - Repair By Exchange	$1,115.00	Serial Number
A-2237-1113-RBE	SM25-3 MODULE - Repair By Exchange	$1,115.00	Serial Number
A-2237-0155-RBE	SM25-4 MODULE - Repair By Exchange	$1,220.00	Serial Number
A-2237-1200-RBE	TM25-20 MODULE - Repair By Exchange	$   640.00	Serial Number
A-2098-0104-RBE	SP600 SCANNING PROBE - Repair By Exchange	$3,850.00	Serial Number
Advanced RBE	Advanced RBE Service-Get your RBE Faster	$75.00	Serial Number

Touch Probes - Repair By Exchange

Part Number	Description	Price
A-1041-7540-RBE	TP1S - Repair By Exchange	$   860.00	Serial Number
A-1041-7541-RBE	TP1SM - Repair By Exchange	$   860.00	Serial Number
A-1042-1890-RBE	TP2-5 WAY - Repair By Exchange	$   865.00	Serial Number
A-1039-0001-RBE	TP6 - Repair By Exchange	$   860.00	Serial Number
A-1039-0028-RBE	TP6A - Repair By Exchange	$   860.00	Serial Number
A-1073-0121-RBE	TP7M - Repair By Exchange	$1,200.00	Serial Number
A-1311-0033-RBE	TPES - Repair By Exchange	$   680.00	Serial Number
A-1371-0270-RBE	TP20 STANDARD FORCE MODULE ONLY - Repair By Exchange	$   835.00	Serial Number
A-1371-0271-RBE	TP20 MEDIUM FORCE MODULE ONLY - Repair By Exchange	$   835.00	Serial Number
A-1371-0272-RBE	TP20 EXTENDED FORCE MODULE ONLY- Repair By Exchange	$   835.00	Serial Number
A-1371-0419-RBE	TP20 6 WAY PROBE MODULE ONLY - Repair By Exchange	$   930.00	Serial Number
A-1371-0430-RBE	EM1 TP20 EXTENSION MODULE ONLY - Repair By Exchange	$   930.00	Serial Number
A-1371-0431-RBE	EM2 TP20 EXTENSION MODULE ONLY - Repair By Exchange	$   930.00	Serial Number
A-1371-0275-RBE	TP20 PROBE BODY ONLY - Repair By Exchange	$   555.00	Serial Number
A-1207-0020-RBE	TP200 PROBE BODY ONLY - Repair By Exchange	$   1025.00	Serial Number
A-1207-0046-RBE	TP200B PROBE BODY ONLY - Repair By Exchange	$   1025.00	Serial Number
Advanced RBE	Advanced RBE Replacement-Get your RBE Faster	$75.00	Serial Number

Advanced RBE, is a Premium service aimed at minimizing your downtime. This service is only available on products where a RBE service is offered. Through this service we ship an RBE in advance of receipt of your inoperative product. Your inoperative product must be returned to Renishaw within 14 working days of receipt of the advanced replacement.